Terms & Conditions
Terms & Conditions
Etheridge Windows – Supply & Installation of Windows and Doors
Last updated: 09/09/2025
These Terms and Conditions (“Terms”) govern all contracts between Etheridge Windows (“we”, “our”, “us”) and the customer (“you”, “your”). By placing an order with us, you agree to be bound by these Terms. Please read them carefully.
1. Our Contract
1.1 A legally binding contract is formed once you have accepted our quotation in writing (including by email) and paid any required deposit.
1.2 Any changes to your order after acceptance must be agreed in writing.
2. Quotations & Pricing
2.1 All quotations are valid for 14 days unless otherwise stated.
2.2 Prices include supply, delivery, and installation unless stated otherwise.
2.3 Any additional work requested or required (e.g., unforeseen structural repairs) will be quoted separately.
3. Deposits & Payments
3.1 A deposit may be required before work commences.
3.2 Final payment is due immediately upon completion of installation, unless otherwise agreed in writing.
3.3 We accept payment by bank transfer or debit/credit card.
4. Installation
4.1 We will carry out installations using reasonable skill and care.
4.2 Installation dates are provided in good faith but may be subject to change due to supply issues, weather conditions, or unforeseen circumstances.
4.3 You must ensure safe and reasonable access to the property for our installers.
5. Product Guarantee
5.1 All our windows and doors come with a manufacturer’s guarantee (details provided upon installation).
5.2 Our installation work is guaranteed for 10 years under our Certass registration.
5.3 Guarantees do not cover damage caused by misuse, neglect, lack of maintenance, or alterations by others.
6. Promotional Offers – Free Triple Glazing Upgrade
6.1 To qualify for the free triple glazing upgrade, the offer must be specifically referenced on your estimate at the time of order.
6.2 This upgrade applies only to windows and is not applicable to doors.
6.3 Offers are subject to availability and may be withdrawn or amended at any time.
7. Cancellations
7.1 You have the right to cancel your order within 14 days of signing the contract (your “cooling-off period”), provided work has not yet begun.
7.2 If you cancel after this period, you may be liable for costs already incurred, including bespoke products ordered.
8. Liability
8.1 We are not liable for delays caused by suppliers, extreme weather, or events beyond our reasonable control.
8.2 We are not responsible for existing structural issues or defects in your property.
8.3 Nothing in these Terms limits our liability for death, personal injury, or fraud.
9. Complaints Procedure
9.1 We are committed to resolving any issues promptly and fairly.
9.2 Please raise any concerns directly with us at Etheridge Windows Ltd, 3-7 Front Street, Stanley, DH9 0JE
9.3 If a resolution cannot be reached, you may refer the matter to Certass for independent dispute resolution.
10. Governing Law
10.1 These Terms are governed by the laws of England and Wales.
10.2 Any disputes will be subject to the exclusive jurisdiction of the English courts.