Privacy Policy

Last Updated: 09/09/2025

Etheridge Windows (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, products, or services.

1. Information We Collect

We may collect the following information when you interact with us:

Personal Information: Name, address, email, phone number, and any details provided when you make an enquiry or request a quotation.
Technical Information: IP address, browser type, operating system, and browsing behaviour on our website.
Transactional Information: Records of your enquiries, quotes, sales, and service history.

2. How We Use Your Information

We use your personal data to:

Provide quotations, products, and services.
Respond to your enquiries.
Manage your account and orders.
Improve our website and services.
Comply with legal and regulatory obligations.
Send updates, offers, and information about our services (only where you have consented).

3. Legal Basis for Processing

We process your information under the following lawful bases:

Contract: To provide services or quotations at your request.
Legitimate Interests: To improve our services and manage customer relationships.
Consent: For marketing communications.
Legal Obligation: To meet regulatory or statutory requirements.

4. Sharing Your Information

We will never sell your data. We may share your information with:

Professional service providers (e.g., surveyors, installers, or delivery partners).
Regulatory bodies such as Certass, where required.
IT, hosting, and communication service providers that support our business operations.

5. Data Retention

We retain personal information only as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements.

6. Your Rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request erasure of your data in certain circumstances.
Restrict or object to processing of your data.
Withdraw consent at any time (where consent was given).
Data portability (where applicable).

To exercise these rights, please contact us using the details below.

7. Cookies

Our website may use cookies to enhance your browsing experience, analyse site traffic, and personalise content. You can manage cookie settings in your browser.

8. Security

We take appropriate technical and organisational measures to protect your personal information against loss, misuse, and unauthorised access.

9. Contact Us

If you have any questions about this Privacy Policy or the way we handle your personal information, please contact us:

Etheridge Windows
3–7 Front Street, Stanley, Co. Durham, DH9 0JE
Email: sales@etheridgewindows.co.uk
Phone: 01207 232 136